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Last updated 18 May 2012.


This privacy policy explains the personal information protection practices of Sony Music Entertainment Australia Pty Limited, a company registered in Australia with Australian Company Number 107 133 184 and whose registered address is 11-19 Hargrave Street, East Sydney, NSW 2010. Where we refer to "Sony Music Entertainment", "us" or "we", we mean Sony Music Entertainment Australia Pty Limited.

We are committed to protecting and respecting your privacy and the following sets out the basis on which we collect, use and disclose personal and other information obtained through the Sony Music Entertainment network of websites (including and any related websites which link directly to this privacy policy). Please read the text carefully to understand our views and practices regarding your personal information and how we will treat it.


You must be 13 years of age or older to register with our site. Please do not register if you are under 13 years of age.


Parents should supervise their children's online activities and consider using parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also prevent children from disclosing online their name, address, and other personal information without parental permission.


a) From you

We may collect and process personal information relating to you by you providing it to us by filling in forms on our site or by you contacting us. This includes, but is not limited to, information provided at the time of registering to use (or become a member of) our site, participating in contests, chat rooms or bulletin boards, subscribing to any services (e.g. newsletters or email updates on particular artists or types of music), purchasing downloads, sending e-cards, posting material or requesting further services.

You are not required to provide us with this information but, if you choose not to, you may not be able to register to use our site or participate in some of the activities on this site.

b) By using cookies and other technologies

In addition, we may use 'cookies' to collect data relating to your general Internet usage. This data may include IP-addresses, browser version, number of visits and similar such data relating to your navigation of the Internet and our site. A 'cookie' is a small text file that is placed on your computer's hard drive. Cookies help us to improve our site and to deliver a better and more personalised service, for instance by storing information about your preferences and allowing us to recognise you when you return to our site.

You may refuse to accept cookies by activating settings on your Internet browser. However, please note that if you select such settings you may be unable to access certain parts of our site.

We gather certain information about the users of our site automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. This information does not identify individual users. We use this information to identify usage trends, to administer the site, to track users' movements around the site and to gather demographic information about our users collectively.

We also use pixel tags on the website, which are small graphics on each web page that tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. This information is analysed for us by Google Analytics.

Sony Music Entertainment uses Google Analytics to gather statistical information on how users interact with the site. Click here for the Google Analytics privacy policy.


Unfortunately, the transmission of information via the Internet is not completely secure. Any transmission is therefore at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access. However, we cannot guarantee that any information you submit to us will be free from unauthorised third party intrusion.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.

Sony Music Entertainment has taken precautions to ensure that any credit card payments via the website are safe and secure. We store your credit card details after your first purchase so you don't need to continually enter and transmit those details over the internet. To protect your personal information and privacy, we automatically encrypt your credit card data using Secure Sockets Layer (SSL). SSL encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

You will know when transmitted data is safe by the appearance of a security notice when you enter a secure page. Usually, a secure icon will appear on your browser. Secure web pages can also be identified by their URL: they begin with 'https://', while standard pages begin with 'http://'. Sony Music Entertainment has also implemented measures to ensure that your stored credit card details are kept safe.


The personal information that we collect may be transferred to, and stored at, a destination outside Australia, for instance if any of our servers from time to time are located outside Australia or if one of our service providers or suppliers is located in a country outside Australia or if we share your personal information (in accordance with the 'With whom we share your personal information' section below).


We use the personal information collected from our site in the following ways:

  • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • to provide you with information, products or services that you have requested from us (or third parties, where appropriate) or which, based on your musical preferences or use, we feel may interest you.
  • to contact you if you win a prize in a competition you have entered on this site and to send the prize to you.
  • to carry out our obligations arising from any contracts entered into between you and us.
  • to allow you to participate in interactive features of our service, when you choose to do so.
  • to notify you about changes to our service.


Subject to the other terms of this policy, and where appropriate, we may share your personal information with the following:

a) Group companies and third party service providers

We may share your personal information with our related bodies corporate worldwide and third party service providers.

b) Artists

We may share your personal information with those artists (and their management companies) that you have expressed an interest in, who may then use your personal information, in accordance with this policy, to keep you updated with information about them.

c) Other third parties

Where you take part in a promotion that we hold in conjunction with another company, we may share your personal information with that company. We may transfer, sell or assign any information, including personal information, to third parties, in connection with the sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of Sony Music Entertainment, or any part of it.

We may share with others, at our discretion, certain aggregate statistical data about purchases and the use of our content, which data may include demographic data such as the age range and/or geographic location of groups of users. No personal information (such as names or email addresses) will be identifiable from such statistics.

d) In special circumstances

We may disclose personal information in special cases when we have reason to believe that disclosing it is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the rights or property of those described above in paragraphs (a) or (b). We may also disclose your personal information when we believe in good faith that the law requires us to do so.


You can opt out of receiving any further messages from Sony Music Entertainment or anyone with whom we share your personal information (as described above) at any time by following the unsubscribe instructions in any message sent to you.

You have a right to access most of the personal information we hold about you, and also the ability to correct or update it. Please contact our Privacy Officer (see below) to submit your enquiries for access to the personal information we hold about you. We may deny your request in some circumstances, but if we do this we will tell you why.


Our website may contain links to other websites which are outside our control and are not covered by this privacy policy. If you access other sites using the links provided, the operators of these sites may collect and process personal information from you in a way which is different to how we do so.


We may modify, alter or otherwise update this privacy policy at any time. We will indicate any changes by updating the date at the top of the policy.We encourage you to review this policy from time to time. If you have any questions about this policy, please contact our Privacy Officer (see below).


You may contact our Privacy Officer by sending an email to [email protected] or by writing to The Privacy Officer, Sony Music Entertainment Australia Pty Limited, 11-19 Hargrave Street, East Sydney, NSW 2010.

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